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BHI (Behavioral Health Integration) is a form of care management designed for patients with mental health conditions. Through CPT 99484, providers can collaborate with Insight to bill for monthly services provided under the BHI model of care. These services include risk assessments and monitoring, developing care plans for patients whose conditions are not improving, offering health coaching, and maintaining an ongoing relationship with an experienced behavioral health team member.
Behavioral Health Integration enables primary care providers to seamlessly coordinate mental and behavioral health care within their practice. Through collaborative care models, providers can identify, assess, and support patients with behavioral health needs—improving outcomes while ensuring timely communication between primary care and behavioral health specialists.
Start enhancing patient well-being and care coordination with a seamless Behavioral Health Integration program today.
Our Behavioral Health Integration solution fits effortlessly into your existing practice workflows—making implementation smooth and efficient.
Initial or subsequent month, first 30 minutes of behavioral health care manager time with psychiatric consultant (used for brief CoCM).
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MoonMD offers full revenue cycle management including billing and reimbursements are sent directly to provider.
MoonMD helps identify patients who are clinically eligible for Behavioral Health Integration services based on your area of care. General eligibility guidelines include:
Patients must have at least one behavioral or mental health condition, such as depression, anxiety, or other emotional or behavioral disorders.
Eligible patients are those receiving ongoing primary care and can benefit from integrated behavioral health support within their care plan.
Patients must be established with your practice, having received an evaluation and management service in person or via telehealth.
Patients currently enrolled in another BHI or Collaborative Care Model (CoCM) program are not eligible for duplicate enrollment.
Medicare and many commercial insurance plans provide reimbursement for eligible BHI services.
Most patients’ insurance plans fully cover Behavioral Health Integration (BHI) services, typically with little to no out-of-pocket cost. Depending on the insurance provider, some patients may have a small co-pay or minimal financial responsibility. MoonMD ensures patients are informed and provide consent regarding any potential costs before enrollment in the BHI program.
Patients can continue participating in the Behavioral Health Integration (BHI) program for as long as they benefit from ongoing care coordination and behavioral health support. There is no fixed duration—participation may continue indefinitely based on the patient’s needs, progress, and provider recommendations. Regular reviews help ensure the program remains effective and clinically appropriate.
Patients cannot be enrolled in multiple Behavioral Health Integration (BHI) or Collaborative Care Model (CoCM) programs at the same time. However, they may participate in other remote care programs, such as Chronic Care Management (CCM) or Remote Patient Monitoring (RPM), as long as the services are distinct and properly documented.
No. Only one provider or practice can bill for Behavioral Health Integration (BHI) services for a patient during a given month. This ensures clear care coordination and prevents duplicate billing for the same service period.
Very intuitive. The Behavioral Health Integration (BHI) program is designed to be simple and supportive for patients of all ages, including seniors. Our care team guides patients through every step—ensuring they understand the process, feel comfortable discussing their behavioral health needs, and stay engaged through familiar communication methods such as phone calls, telehealth visits, or in-person check-ins.
Yes. Our Behavioral Health Integration (BHI) program is designed to support patients who speak English as a second language. We offer multilingual assistance— including Spanish—through phone calls, SMS, and telehealth sessions, ensuring every patient can comfortably communicate and fully participate in their care.
Providers have minimal ongoing obligations once a patient is enrolled in the Behavioral Health Integration (BHI) program.
Our care coordination team manages patient engagement, follow-ups, and documentation, ensuring all monthly service time and communication requirements are met for compliant billing. Providers receive progress summaries and alerts when clinical input or collaboration is needed.
MoonMD’s BHI platform gives providers access to real-time updates, care notes, and monthly reports—keeping the care team informed without adding administrative burden.
MoonMD places the utmost importance on protecting patient information within the Behavioral Health Integration (BHI) program. Our platform is fully HIPAA-compliant, ensuring that all patient data is stored and transmitted securely. We follow strict industry standards for privacy, encryption, and incident management to maintain complete confidentiality and data integrity.
Unlike device-based programs, Behavioral Health Integration (BHI) does not require any physical equipment. The program focuses on coordinated care, communication, and documentation between primary care and behavioral health teams. BHI services are billed monthly through specific CPT codes, and reimbursements are typically covered by insurance providers. Patients rarely incur out-of-pocket costs, and providers are reimbursed directly for ongoing care coordination.
In the Behavioral Health Integration (BHI) program, data is gathered through regular patient interactions, assessments, and care coordination activities rather than physical devices. Our care team documents behavioral health updates, progress notes, and communication logs within MoonMD’s secure platform—ensuring accurate tracking, seamless collaboration, and compliant reporting.
Since Behavioral Health Integration (BHI) focuses on care coordination rather than physical devices, patients do not receive monitoring equipment. Instead, they benefit from personalized care plans, regular check-ins, behavioral assessments, and ongoing communication with their care team—all designed to support their mental and emotional well-being.
No. Behavioral Health Integration (BHI) reimbursement rates are standardized and not based on the number of interactions or services provided. Providers receive a set monthly reimbursement per eligible patient, as long as all documentation and time requirements for that month are met.
No. Behavioral Health Integration (BHI) reimbursement rates remain consistent regardless of a patient’s specific behavioral or mental health condition. Each eligible patient qualifies for the same monthly reimbursement amount, as long as program requirements and documentation standards are met.
Providers typically receive their first Behavioral Health Integration (BHI) reimbursement within 60 days of the initial claim submission. After that, reimbursements are processed monthly at the start of each new month for BHI services delivered during the previous month.
Behavioral Health Integration (BHI) services are covered by Medicare, Medicare Advantage, and many commercial insurance plans. Coverage and reimbursement rates may vary depending on the payer and region.
No, Behavioral Health Integration (BHI) is not encounter-based. Reimbursement is based on the total time spent each month coordinating behavioral health care, not on individual patient visits. MoonMD’s care coordination team manages ongoing communication, documentation, and follow-up, so your staff only engage as needed for clinical collaboration.
MoonMD can launch your Behavioral Health Integration (BHI) program in as little as two weeks. Our streamlined onboarding process includes setup, workflow integration, and just 2–3 hours of online training for your staff—ensuring a smooth and efficient start.
Enrolling patients in the Behavioral Health Integration (BHI) program is quick and straightforward. Once integrated with your EMR, referrals can be submitted in just a few clicks—or directly through the MoonMD platform, typically in under a minute.
MoonMD manages eligibility verification, patient outreach, and consent, allowing most patients to begin receiving BHI support within 24–48 hours of referral.
No, MoonMD provides a team of U.S.-based behavioral health coordinators who handle patient engagement, follow-ups, and documentation on your behalf. If you prefer to manage care coordination internally, your staff can easily use the MoonMD platform to track activities and patient progress. MoonMD also offers comprehensive training and ongoing support to ensure your team’s success.
