- Working Hour: Monday - Friday | 9:00 am to 5:00 pm
- Email: info@themoonmd.com
At MoonMD, our physician Dr. Faisal and our dedicated nursing team provide integrated pain-management and medication-assisted treatment (MAT) services, including Suboxone-based therapy.
Our goal is to help patients reduce chronic pain, overcome dependency, and regain stability through safe, compassionate, and results-driven care.
Comprehensive Care for Pain and Recovery
At MoonMD, our physician Dr. Faisal and our dedicated nursing team provide integrated pain-management and medication-assisted treatment (MAT) services, including Suboxone: registered:-based therapy.
Our goal is to help patients reduce chronic pain, overcome dependency, and regain stability through safe, compassionate, and results-driven care.
MoonMD is committed to helping patients manage pain safely and achieve long-term wellness.
Through our combination of medical treatment, behavioral support, and compassionate care, we guide each patient toward lasting recovery and improved quality of life.
Your Questions, Answered: Everything You Need to Know About Chronic Care Management
Pain Management Remote Monitoring is a distinct service that complements your existing telehealth offerings. It allows for monthly recurring reimbursements through specific CPT codes and is not tied to individual visits.
Based on your area of care, our team helps identify clinically eligible patients. General eligibility guidelines include:
Patients may have a chronic pain condition (e.g., arthritis, neuropathy) or acute pain episodes. Most participants typically have at least one long-term pain-related condition.
Participants must be established patients who have previously received an evaluation and management service, either in person or via telehealth.
Patients currently enrolled in another pain management remote monitoring program are not eligible.
Nursing home residents are eligible to participate in the program.
Most patients’ insurance plans fully cover Pain Management Remote Monitoring benefits with no co-pays. Depending on the insurance provider, some patients may have a small financial responsibility. Our team obtains patient consent regarding any potential costs before enrollment in the program.
Patients can stay enrolled in the Pain Management Remote Monitoring program as long as they continue to meet clinical eligibility criteria and their insurance coverage remains active. Participation is ongoing to ensure continuous monitoring and optimal pain management support.
Patients may be enrolled in multiple remote care programs only if it does not create overlap or conflicts in care. Providers determine eligibility based on clinical benefit and ensure participation supports effective pain management.
No. Only the first provider who enrolls a patient in the Pain Management Remote Monitoring program is eligible to receive reimbursements.
Absolutely! We provide cellular-enabled devices directly to patients’ homes that automatically transmit pain and health readings in real time—no smartphone, internet, or Bluetooth required. Patients can also stay connected through their preferred channels, including phone calls, SMS, in-app messaging, or telehealth.
Yes! Our cellular-connected devices are ESL-friendly, and we provide full support in Spanish through multiple communication channels, including SMS, phone, and video consultations, to ensure effective pain management for all patients.
Providers have no ongoing obligations for patients enrolled in the Pain Management Remote Monitoring program.
Real-time patient data, risk insights, and monthly clinical reports are available anytime through our platform.
Our remote monitoring team stays in regular contact with enrolled patients to encourage adherence and timely check-ins.
Provider staff are notified only when necessary, based on risk alerts, and only during regular office hours.
Patient data security is our top priority. Our Pain Management platform operates on HIPAA-compliant servers and is SOC 2 certified. We follow strict industry best practices for data privacy, database protection, and incident management to ensure your information is safe.
Pain Management devices are typically provided through a leasing model, usually covered by reimbursements to providers. Providers also have the option to purchase devices upfront if preferred.
Our Pain Management program uses cellular-enabled devices that require no internet, Bluetooth, or smartphone. These devices are ready to use out of the box and automatically transmit pain and health data directly to our platform.
We are fully committed to protecting patient data. Our Pain Management platform is hosted on AWS HIPAA-compliant servers and is both HIPAA and SOC 2 certified. We adhere to industry-leading standards for incident management, database security, and data privacy.
While there’s no strict limit on the number of devices a patient can receive through the Pain Management program, most patients are provided with up to two devices to ensure effective monitoring without feeling overwhelmed.
No. Reimbursement rates remain the same regardless of how many devices a patient uses during the Pain Management program.
Reimbursement rates vary based on the provider’s MAC region and specific contract agreements.
No. Reimbursement rates are consistent across all qualifying pain conditions. Each patient receives the same reimbursement regardless of the number or type of chronic pain conditions they have.
Providers typically receive their first monthly reimbursement within 60 days of the initial submission to payors. Subsequent reimbursements are submitted monthly at the start of each new month for services provided during the previous month.
All reimbursements are issued directly to providers; our Pain Management program does not take any portion of these payments.
Providers submit Pain Management Remote Monitoring claims monthly to receive reimbursements.
Most clients choose to manage billing independently using the clear monthly reports provided by our platform. However, full revenue cycle management services are also available upon request, using the provider’s own billing software.
Medicare, Medicare Advantage, and most commercial insurance plans cover Pain Management Remote Monitoring.
No. Pain Management Remote Monitoring is not encounter-based. With our monthly monitoring, your staff are not required to contact patients each month for program activities.
We can launch your Pain Management Remote Monitoring program within two weeks. Our streamlined onboarding process requires just 2–3 hours of online training for your staff.
Referring patients to the Pain Management Remote Monitoring program is quick and simple—just a few clicks once integrated with your EMR. Using our platform, referrals typically take less than a minute.
We handle insurance verification and device distribution, allowing most patients to start using their devices within 24–48 hours after referral.
No. We provide U.S.-based expert remote monitoring staff for our Pain Management program. If you prefer to use your own team, your staff can monitor and triage patients using our intuitive platform. Full training and support are provided for your team.
