Remote Patient Monitoring (RPM) is treated as a distinct service that can complement your existing telehealth offerings. It provides monthly recurring reimbursements through specific CPT codes and is not dependent on individual encounters.

Patiens must have a chronic condition that needs ongoing physiologic monitoring.
Typical conditions are Hypertension, Diabetes (Type 1 or Type 2), Ashtma, Obesity, Chronic Pain with vital sign, high risk medication monitoring, chronic kidney disease, post stroke, Congestive heart failure and many more.
Must need ongoing monitoring (BP, Glucose, Weight, Pulse ox, etc) that impacts the treatment plan.

Most patients’ insurance plans fully cover RPM benefits with no co-pays. However, depending on the insurance provider, some patients may have a minimal financial responsibility, such as a small co-pay. MoonMD obtains patient consent regarding any financial obligations before enrollment in the program.

There is no set duration for how long a patient can stay in the RPM program. Providers may continue monitoring as long as the patient continues to receive clinical benefit.

Patients can only be enrolled in one RPM program with a provider at a time. During enrollment, MoonMD verifies that patients are not already participating in another RPM program.
A single RPM program through MoonMD can support monitoring for multiple conditions.
Patients enrolled in RPM through MoonMD may also participate in Chronic Care Management (CCM) or Principal Care Management (PCM). These programs can enhance outcomes for patients with comorbidities and are billed separately under their respective care management CPT codes.

No. Only the first provider who enrolls the patient into RPM can receive reimbursements.

Absolutely! We deliver cellular-enabled devices directly to patients’ homes. These devices automatically transmit readings in real time—no smartphone, internet connection, or Bluetooth required. We also engage with patients through their preferred communication channels, such as phone calls, SMS, in-app messaging, or telehealth.

Yes, our cellular-connected devices are ESL-friendly, and we offer full support in Spanish through our omni-channel communication options, including SMS, phone, and video.

• Providers have no ongoing obligations for patients enrolled in the RPM program.

• Real-time patient data, risk stratification insights, and monthly clinical reports are accessible anytime through our RPM platform.

• MoonMD’s remote monitoring team maintains regular contact with enrolled patients to encourage compliance and timely check-ins.

• Provider staff are alerted only when necessary, based on risk stratification alerts, and only during regular office hours.

   

MoonMD places the highest priority on patient data security. Our platform runs on HIPAA-compliant servers and follows industry best practices for incident management, database protection, and data privacy.

RPM devices are typically provided on a leasing model, which is generally covered by RPM reimbursement to providers.
MoonMD also gives providers the option to purchase devices upfront if preferred.

MoonMD uses cellular-enabled devices that eliminate the need for an internet connection, Bluetooth, or a smartphone. These devices are ready to use out of the box and automatically transmit data directly to our RPM platform.